1. ______ reports are related to a single occasion or situation.
A. special.
B. periodic.
C. informal.
D. formal.
Correct Option: special.
2. The minute books are the ______________ book of the company.
A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.
Correct Option: statutory.
3. Letter of credit is issued _______
A. by bank.
B. by supplier.
C. by customer.
D. By public.
Correct Option: By public.
4. Clearance sales refer to _______
A. sale of pure chemicals.
B. sale of detergents.
C. sale of food products.
D. Sale of chemicals.
Correct Option: sale of detergents.
5. The effective business letter must be ______
A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.
Correct Option: reader oriented.
6. ________ is the list of words used in the reports.
A. conclusion.
B. glossary.
C. index.
D. reference.
Correct Option: glossary.
7. ______ is in finished form.
A. data.
B. system.
C. information.
D. character.
Correct Option: information.
8. _____ is the set of instructions given to the computers.
A. hardware.
B. software.
C. human ware.
D. firmware.
Correct Option: software.
9. _____ is the process of arriving at agreement through consultation
A. consensus.
B. grapevine.
C. informal.
D. braindrain.
Correct Option: consensus.
10. ______ reports are related to a single occasion or situation.
A. special.
B. periodic.
C. informal.
D. formal.
Correct Option: special.
11. The minute books are the ______________ book of the company.
A. subsidiary.
B. statutory.
C. obligatory.
D. secondary.
Correct Option: statutory.
12. Letter of credit is issued _____
A. by bank.
B. by supplier.
C. by customer.
D. By public.
Correct Option: By public.
13. Clearance sales refer to ____
A. sale of pure chemicals.
B. sale of detergents.
C. sale of food products.
D. Sale of chemicals.
Correct Option: sale of detergents.
14. The effective business letter must be ______
A. sender oriented.
B. reader oriented.
C. company oriented.
D. business oriented.
Correct Option: reader oriented.
15. ______ is in finished form.
A. data.
B. system.
C. information.
D. character.
Correct Option: information.
16. ________ is the set of instructions given to the computers.
A. hardware.
B. software.
C. human ware.
D. human ware.
Correct Option: software.
17. _____ is the process of arriving at agreement through consultation
A. consensus.
B. grapevine.
C. informal.
D. braindrain.
Correct Option: consensus.
18. Which one is not a component of a business letter
A. envelope.
B. salutation.
C. subject.
D. complimentary close.
Correct Option: envelope.
19. What kind of information should be included in a resume
A. work experience.
B. education.
C. affiliation and membership.
D. letter of recommendation.
Correct Option: education.
20. How to make audio-visual communication effective?
A. the pictures are colourful.
B. clearly written.
C. speak politely
D. silent.
Correct Option: the pictures are colourful.
21. The inside address should be written
A. below the salutation.
B. above the heading.
C. above the salutation.
D. above the date.
Correct Option: above the salutation.
22. Messieurs
A. a French term meaning gentlemen
B. used in singular.
C. is a title like Doctor
D. many.
Correct Option: a French term meaning gentlemen
23. Face-to-face communication is a ___
A. visual communication.
B. direct conversation
C. oral communication
D. written.
Correct Option: direct conversation
24. _______ communication is the most popular means of transmitting message.
A. written
B. oral.
C. visual.
D. face-to-face.
Correct Option: oral.
25. Margin to a letter is like ______
A. frame of a picture.
B. evidence for the communication.
C. engine to a machine.
D. borders.
Correct Option: frame of a picture.
26. Bad Listeners will make ______________ communication
A. good.
B. bad.
C. excellent.
D. rather favorable.
Correct Option: bad.
27. ________ is the essential aspect of communication
A. enclosure
B. letter.
C. telephone.
D. feedback.
Correct Option: feedback.
28. ______ is impersonal and professional
A. counselling
B. advice
C. suggestion
D. warning
Correct Option: counselling
29. _____ Communication is unsuitable for lengthy message.
A. oral.
B. written.
C. vertical.
D. audio visual.
Correct Option: oral.
30. Contents of offers and quotation are ______
A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.
Correct Option: details of product.
31. Contents of offers and quotation are ______
A. details of product.
B. pleasing tone.
C. request for price.
D. request for traders information.
Correct Option: details of product.
32. The letter should be based on _____
A. I attitude.
B. you attitude.
C. we attitude.
D. my attitude.
Correct Option: you attitude.
33. Bold colour in a report implies _____
A. emphasis.
B. attention.
C. power.
D. traditional.
Correct Option: power.
34. The participants of a board meeting are _______
A. member.
B. directors.
C. member and directors.
D. outsiders
Correct Option: member.
35. A report given by a secretary to the Marketing Director may be called as _____
A. formal.
B. informal.
C. oral.
D. personal.
Correct Option: formal.
36. A report prepared and presented according to the form and procedure laid down law is called a ____
A. law report.
B. procedure report.
C. company report.
D. statutory report.
Correct Option: law report.
37. Dunning letters are also called _____
A. collection letters.
B. letter of credit.
C. compliant letters.
D. Suggestion letters.
Correct Option: collection letters.
38. ______ stands for mental health
A. morale.
B. motivation.
C. co-operation.
D. coordination.
Correct Option: morale.
39. An informal report is usually in the form of a ______________ communication.
A. person to person.
B. many to one.
C. one to many.
D. company to company.
Correct Option: person to person.
40. ________ the sources of information is a kind of spadework.
A. analyzing.
B. investigating.
C. making outline.
D. writing report.
Correct Option: investigating.
41. _____ is an integrated user-machine system.
A. management information system.
B. executive system.
C. decision making system.
D. knowledge based system.
Correct Option: management information system.
42. _____ is the physical part of the computer
A. software.
B. human ware.
C. firmware.
D. hardware.
Correct Option: hardware.
43. ____ is used at the end of a sentence which expreses a strong feeling.
A. colon.
B. exclamation mark.
C. semi colon.
D. the colon.
Correct Option: exclamation mark.
44. Bio-data is enclosed with the following letter ______
A. sales letter.
B. application letter.
C. complaint letter.
D. collection letter.
Correct Option: application letter.
45. Written communication includes
A. reports & forms.
B. interviews.
C. film.
D. speaking.
Correct Option: reports & forms.
46. Pictures, slides, films fall under
A. body languages.
B. audio-visual communication.
C. reporting.
D. visual communication.
Correct Option: audio-visual communication.
47. Grapevine communication is associated with ______________ communication.
A. formal
B. informal
C. horizontal
D. vertical.
Correct Option: informal
48. Empathy leads to _____
A. greater receptivity.
B. more involvement.
C. greater focus.
D. causality.
Correct Option: greater focus.
49. One of the following directly relates to provision of credit _____
A. current account.
B. savings account.
C. recurring deposit.
D. discounting bills.
Correct Option: recurring deposit.